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This subject enhances students’ ability to communicate effectively and strategically in English-speaking professional settings in Australia and internationally. Students will acquire research-based discourse analytic tools to understand workplace cultures and norms of interaction, and develop practical skills in advanced spoken and email-based workplace interaction. Topics include opening and closing conversations, engaging in small talk, raising sensitive issues with peers and superior, making and responding to requests, complaints, and refusals from a position of strength and weakness, structuring short ad hoc speeches, participating in job interviews, and understanding cultural norms of humour, sarcasm and non-literal language use. There will be an emphasis throughout on intercultural differences and awareness raising of how cultural norms impact interaction.
Intended learning outcomes
On successful completion of this subject, students should:
- have developed awareness of cross-cultural differences in communication;
- have improved their own written and spoken cross-cultural communication abilities; and
- have sharpened practical cross-cultural communication skills to improve the scope of employment options and professional advancement.
At the completion of this subject, students should:
- have developed enhanced problem solving skills;
- have sharpened their analytical skills;
- have further developed their written and spoken skills; and
- have improved their ability to function in the workplace.
Last updated: 18 December 2020