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This subject focuses on how Knowledge Management (KM) and a range of Information Technologies and analysis techniques are used to support KM initiatives in organisations. Technologies likely to be considered are: collaborative and social media tools; corporate knowledge directories; data warehouses and other repositories of organizational memory; business intelligence including data-mining; process automation; workflow and document management. The emphasis is on high-level decision-making and the rationale of technology-based initiatives and their impact on organizational knowledge and its use. This subject supports course-level objectives by allowing students to develop analytical skills to understand the complexity of real-world KM work in organisations. It promotes innovative thinking around the deployment of existing and emerging information technologies for KM. The subject contributes to the development of independent critical inquiry, analysis and reflection.
Techniques of analysis and design likely to be learned are: critical thinking, discourse analysis and design thinking. Real-world case studies in the form of fieldwork are conducted likely from the following domains: software industry; retail; creative/fashion industry; manufacturing; emergency management. Real case-study work will shape thinking about IT support for KM in these industries.
Intended learning outcomes
Intended Learning Outcomes (ILOs)
On completion of this subject the student is expected to:
- Understand the theoretical concepts of knowledge management and apply them to real-world situations.
- Be able to use qualitative techniques of analysis to identify requirements for knowledge-initiatives in response to a real-world work situation.
- Understand the strengths and weaknesses of different technological approaches to knowledge management.
- Be able to specify new high-level designs for knowledge management initiatives using discourse analysis, qualitative techniques and design thinking.
- Be able to analyse documented cases of knowledge management initiatives and identify their strengths and weaknesses.
On completion of this subject, students should have developed the following generic skills:
- Analytical and interpretative skills, through the conceptualization of classes of technology through the analysis of a real world case
- High-level design skills, through proposing new uses of technology to support knowledge work
- Team-work, through working on a group project
- Report-writing skills
- Presentation skills.
Last updated: 2 December 2019