|Year of offer||2019|
|Subject level||Graduate coursework|
Term 4 - Online
|Fees||Subject EFTSL, Level, Discipline & Census Date|
Outsourcing has become a routine part of management, yet it remains far from easy. In general, the concept of using external organizations (whether domestic or offshore) is considered an efficient and logical way to get things done, and is indeed widely accepted in many sectors of the economy. However, the learning curve is significant, it involves considerable hard work by both parties on a daily basis, and the results are highly dependent on the capabilities of the organizations involved. This subject focuses on the crucial activities that make a difference between success and disappointment.
This subject provides an overview of both the theory and practice of managing outsourcing throughout the lifecycle.
Topics discussed are:
- Architect Phase: Deciding what and how to outsource. Designing a deal, developing a Contract Scorecard, Service Level Agreements and Key Performance Indicators, pricing, and the contract
- Engage Phase: Competitive bidding, choosing supplier/s, negotiation, due diligence
- Operate Phase: Mobilisation, governance and contract management, relationship management
- Refresh Phase: Disengagement (exit), next generation planning.
Intended learning outcomes
INTENDED LEARNING OUTCOMES (ILOs)
On completion of this subject the student is expected to:
- Have developed a sound knowledge and understanding of the management practice of Outsourcing and Contracting Information Systems in Organisations
- Have developed and applied skills in critical thinking and systems analysis to identify, evaluate and/or communicate strategic and operational issues suited to the application of Outsourcing and Contracting concepts and theories to real-world practice
- Have developed and applied skills related to business communication and interpersonal skills suited to the application of Outsourcing and Contracting concepts and theories to real-world practice
- Can demonstrate an understanding of professional codes of conduct and ethical standards as they apply to Outsourcing and Contracting in business practice
- Independently research and argue disparate beliefs/theories of Outsourcing and Contracting.
On completion of this subject, students should have developed the following generic skills:
- Logic, practical long-term thinking
- Results-orientated and economic-effect cognition
- Writing and presentation