Term 1 - Online
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Service Navigation is a new paradigm influencing and changing the delivery of health and human services. Responding to the current trend toward client-directed care across various sectors this subject will introduce students to the field of service navigation including the context that gave rise to the field; the shift from the ‘passive recipient of care’ to the ‘engaged partner in care’; the application of the role in public and private settings; and, the practice fields in which service navigation is both established and emerging. It will provide students with a framework of the key principles and practice elements of service navigation including engagement and mobilisation of service systems, working with individuals and families across the life course, and costing, contracting and service agreements. This subject aims to strengthen their capacity to deliver high quality and effective services in existing service navigator roles and to provide a theoretical basis from which service navigation can be evaluated, expanded and developed.
Intended learning outcomes
- Demonstrate an understanding of the development of service navigation and the implications of this for practice principles and frameworks in health and human services
- Develop an understanding of the service navigator role and how to: engage in ethical navigation practice; engage and mobilise service systems; and engage and build effective partnerships with service users and their families.
- Understand the fields of practice in which service navigation can be undertaken and the influence that these fields have on the delivery of service navigation.
- Critically evaluate the role of service navigation in health and human services, understanding both its strengths and limitations.
- High level written communication skills
- Advanced information and interpretation skills
- Advanced analytic, integration and problem-solving skills
- Demonstrate competence in critical and theoretical thinking through essay writing and online discussions.
Last updated: 8 November 2019