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Front-line leaders play a critical role at the interface between organisational systems and policies designed to drive efficiency and performance management teams, such as lean and agile, and the task of implementing them. This challenge requires an understanding of both the technical and human dimension required to effectively manage resources and systems, including the challenge of leading individuals and teams through organisational change required to maintain and improve performance. This subject brings together an understanding of this task as both a technical and a human problem in contemporary workplaces where disruptive events, technologies and business models require front-line managers to adapt and develop collective agility within teams to maintain performance and sustain competitive advantage. Topics considered will include core front line operations, such as sourcing strategies, resource management, technologies and projects management, and team leadership dimensions of high performance teams, including team structure and roles, team and individual performance management, team dynamics and leadership and addressing team and individual under-performance.
Intended learning outcomes
On completion of this subject, students should be able to:
- Develop a critical appreciation of the interaction of the technical and human dimensions associated with managing resources for efficiency and performance.
- Examine and evaluate critical choices involved in undertaking key operational tasks associated with frontline management, including sourcing, continuous improvement, disruptive technologies, and project management.
- Explore the interaction of individuals within team settings and the impact of those dynamics on team dynamics and functioning, performance management the task of frontline management.
- Analyse how technical and social dimensions of work shape the challenge of leading high performance teams.
- Analyse and review resourcing and performance-related problems, and use different tools, techniques and analytical models to unpack and solve them.
- Examine their own ideas and beliefs about how frontline managers can leverage resources and people to improve performance, and compare them with the theories and observations of others.
- Appreciate how insights drawn from different sources of evidence and competing perspectives can be used to develop actionable insights for improving team and workplace performance.
Last updated: 15 September 2021