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Managing Processes (BUSA90229)
Graduate courseworkPoints: 12.5Not available in 2022
From 2023 most subjects will be taught on campus only with flexible options limited to a select number of postgraduate programs and individual subjects.
To learn more, visit COVID-19 course and subject delivery.
Overview
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In fiercely competitive global and dynamic environments, companies face increasing pressures to exceed customer expectations along multiple performance measures, such as cost, quality, flexibility and innovativeness. To outperform their competitors, many firms make the mistake of mimicking their rivals, rather than focusing on developing the organizational capabilities that competitors will find difficult to match over the long term. And although operations are at the core of a firm’s value adding activities, few firms have sought to build a sustainable competitive advantage around these capabilities.
Operations deals with the design, management and continuous improvement of business processes. It aims at providing some of the core concepts in operations that are essential for leveraging a firm’s operational capabilities to achieve sustainable competitive advantage. This course provides a logical and rigorous approach to plan and control process structure and managerial levers to achieve desired business process performance.
Intended learning outcomes
On completion of this subject, students should be able to:
- Analyse real-world processes and evaluate their consistency with the firm strategy.
- Apply process analysis techniques for identification of bottlenecks and suggest approaches for de-bottlenecking.
- Identify managerial levers for controlling inventory and apply simple analytical models for estimating needed safety stock for a desired service level.
- Identify the drivers of variability in processes and propose solutions to mitigate its ill effects using simple queuing theory concepts.
- Use robust statistical process control techniques to ensure capability and control of a process.
- Apply six-sigma and lean concepts to a wide range of business processes.
Last updated: 12 November 2022
Eligibility and requirements
Prerequisites
None
Corequisites
None
Non-allowed subjects
None
Inherent requirements (core participation requirements)
The University of Melbourne is committed to providing students with reasonable adjustments to assessment and participation under the Disability Standards for Education (2005), and the Assessment and Results Policy (MPF1326). Students are expected to meet the core participation requirements for their course. These can be viewed under Entry and Participation Requirements for the course outlines in the Handbook.
Further details on how to seek academic adjustments can be found on the Student Equity and Disability Support website: http://services.unimelb.edu.au/student-equity/home
Last updated: 12 November 2022
Assessment
Description | Timing | Percentage |
---|---|---|
Contribution to class learning | Throughout the teaching period | 5% |
4 quizzes
| Throughout the teaching period | 20% |
2 x syndicate case assignments equivalent to 300 words per student per assignment, Week 4 and Week 8
| From Week 4 to Week 8 | 30% |
End-of-semester examination
| During the examination period | 45% |
Contribution to class learning | Throughout the teaching period | 10% |
4 quizzes
| Throughout the teaching period | 20% |
2 x syndicate case assignments equivalent to 300 words per student per assignment, Week 4 and Week 8
| From Week 4 to Week 8 | 25% |
End-of-semester examination
| During the examination period | 45% |
Additional details
Gerardo Berbeglia (assessment items 1-4 in table)
Jennifer George and Kannan Sethuraman (assessment items 5-8 in table)
Last updated: 12 November 2022
Dates & times
Not available in 2022
Last updated: 12 November 2022
Further information
- Texts
Prescribed texts
There are no specifically prescribed or recommended texts for this subject.
- Available to Study Abroad and/or Study Exchange Students
This subject is available to students studying at the University from eligible overseas institutions on exchange and study abroad. Students are required to satisfy any listed requirements, such as pre- and co-requisites, for enrolment in the subject.
Last updated: 12 November 2022