Maintaining Quality within Institutions (MGMT90247)

Maintaining Quality within Institutions focuses on how people undertake, define, measure, monitor and improve quality and quality assurance processes and procedures within tertiary education. Tertiary education institutions are under mounting pressure to demonstrate their quality as a measure of social and financial accountability to students, the public and the government.

This subject will enable students to understand the contexts and approaches of internal quality monitoring, addressing and exploring a range of theoretical, cultural, methodological and practical considerations. It contains four modules of study, preceded by a short informatory webinar which also introduces students to the national and international contexts of quality assurance.

• Module 1: Quality Assurance and the Quality Cycle

This module introduces the notion of quality assurance within the tertiary education sector, and explores how institutions can plan quality strategies and operations. It introduces the concepts of the planning pyramid and the quality cycle and how these can be adapted to their institutional context.

• Module 2: Positive Internal Quality Assurance (IQA) Culture

This module focuses on the nature of a quality culture within institutions and organisational units and explores ways and means by which a quality culture can be developed, maintained and enhanced. Leadership, staff capability and comprehensive behavioural characteristics and quality culture identifiers are introduced and explored.

• Module 3: IQA Governance and Management

This module considers differences, similarities and overlap of External and Internal Quality Assurance systems, including exemplar bodies. Common institutional approaches to audit are explored; governance and management are defined and illustrated with reference to function, values, principles and policies and procedures.

• Module 4: IQA in Action

This module draws together the themes and content of the preceding modules in the context of IQA in action, including inputs, outputs and appropriate responses to the requirements of demonstrating compliance. In so doing, teaching and learning, research and research training, professional / administrative units and partnerships are addressed separately. Benchmarking and specific tools for IQA conclude the module.