Specialist Certificate in Service Navigation (SC-SERVNAV)

Intended learning outcomes

This course prepares students for advanced practice in the health, mental health and human services sector.

At the completion of the Specialist Certificate, graduates will:

• be able to apply advanced theoretical and clinical skills in service navigation, enabling them to work effectively with individuals, families, communities and organisations;
• be capable of providing leadership and able to develop and implement service navigation in health and human service fields; and
• be able to critically evaluate service navigation processes and systems.

Generic skills

• Advanced analytic skills
• Skills in working collaboratively with individuals, groups and organisations
• Increased capacity to manage unfamiliar problems
• Improved written communication skills
• Increased ability to work independently and be self-motivated

Graduate attributes

Graduates of the course will have the following attributes. They should: 

• be practically grounded and socially responsible.
• be distinguished by their broad outlook and openness to different perspectives.
• have well-developed research and reasoning skills that equip them to be influential citizens with high leadership potential
• have the ability to engage with national and global issues
• show awareness of the social and cultural diversity in communities and be able to work collaboratively with people from diverse linguistic and cultural backgrounds
• demonstrate high levels of self-awareness and value their personal integrity and well-being
• have in-depth knowledge of their specialist discipline and skills in examining issues with multiple disciplinary perspectives
• be critical, creative thinkers with strong reasoning skills
• apply knowledge, information and research skills to complex problems in a range of contexts
• be entrepreneurial and innovative thought-leaders
• be effective oral and written communicators
• bring research and inquiry skills to challenges in their workplaces and communities
• be lifelong learners who generate bold and novel ideas by critically evaluating alternative possibilities and viewpoints
• have high regard for human rights, social inclusion, ethics and the environment
• have an understanding of and deep respect for Indigenous knowledge, culture and values