Business of Telecommunications (ELEN90068)

Graduate courseworkPoints: 12.5On Campus (Parkville)

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Overview

Availability
Semester 1
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AIMS

This subject provides an introduction to the business side of telecommunications, breaking down the business into market segments - retail, enterprise, wholesale - to understand what drives each of the business areas and how government regulations impact their business.

INDICATIVE CONTENT

To understand how a Telecommunications Company delivers service to their customer, the following topics will be included:

  • Telecoms marketplace (retail, enterprise, wholesale, network);
  • Telecoms market views (Australia, SEA, Europe, Americas);
  • Overview of BSS and OSS systems;
  • Telco processes – as defined by eTOM;
  • Products – definition / creation;
  • Services – definition / creation / existing standards;
  • Systems Integration;
  • Terminology;
  • Contracts and SLA management.

Intended learning outcomes

INTENDED LEARNING OUTCOMES (ILOs)


On completion of this subject, the students should have developed a broad knowledge of the business of a Service Provider with a solid understanding of:


  • Telco product structure / theory / concepts
  • Practical knowledge of real life products
  • Network management / service assurance
  • Practical knowledge of various network technologies (IP, Ethernet, MPLS, SDH, FTTP, etc.)
  • BSS/OSS architecture - practical understanding
  • Network abstraction / metadata modelling
  • Telco data model (SID etc.)
  • Telecoms Business Processes – Lead-to-Cash, Order-to-Activation, Plan & Build, etc.
  • Process analysis/design as a generic skill
  • SLA management
  • Knowledge of specific BSS/OSS COTS products
  • Trends (i.e. FTTN/FTTH) and topical issues (i.e. Social Media)
  • Career options

As part of this subject, case studies will help the students reinforce their learning with real life scenarios. Examples of these will be:


  • Implementing a new network technology and associated products – e.g. Fictitious telco decides to sell cloud computing;
  • Optimising and managing – case study in service assurance;
  • Regulatory change and market structure – what will the introduction of the National Broadband Network be to the telco industry;
  • Transformations – Telstra transformation experience or other similar study.

Generic skills

On completion of this subject, the students should have developed:

  • Problem solving and analytical skills;
  • Critical and creative thinking, with an aptitude for continued self-directed learning;
  • Sense of intellectual curiosity;
  • Ability to interpret data and research results;
  • Ability to learn in a range of ways, including through information and communication technologies;
  • Capacity to confront unfamiliar problems;
  • Ability to evaluate and synthesise the research and professional literature;
  • Ability to develop models of practical applications and evaluate their performance by rigorous analytical means.

Last updated: 3 November 2022