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Business of Telecommunications (ELEN90068)

Graduate courseworkPoints: 12.5On Campus (Parkville)

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Year of offer2019
Subject levelGraduate coursework
Subject codeELEN90068
Semester 1
FeesSubject EFTSL, Level, Discipline & Census Date


This subject provides an introduction to the business side of telecommunications, breaking down the business into market segments - retail, enterprise, wholesale - to understand what drives each of the business areas and how government regulations impact their business.


To understand how a Telecommunications Company delivers service to their customer, the following topics will be included:

  • Telecoms marketplace (retail, enterprise, wholesale, network);
  • Telecoms market views (Australia, SEA, Europe, Americas);
  • Overview of BSS and OSS systems;
  • Telco processes – as defined by eTOM;
  • Products – definition / creation;
  • Services – definition / creation / existing standards;
  • Systems Integration;
  • Terminology;
  • Contracts and SLA management.

Intended learning outcomes


On completion of this subject, the students should have developed a broad knowledge of the business of a Service Provider with a solid understanding of:

  1. Telco product structure / theory / concepts
  2. Practical knowledge of real life products
  3. Network management / service assurance
  4. Practical knowledge of various network technologies (IP, Ethernet, MPLS, SDH, FTTP, etc.)
  5. BSS/OSS architecture - practical understanding
  6. Network abstraction / metadata modelling
  7. Telco data model (SID etc.)
  8. Telecoms Business Processes – Lead-to-Cash, Order-to-Activation, Plan & Build, etc.
  9. Process analysis/design as a generic skill
  10. SLA management
  11. Knowledge of specific BSS/OSS COTS products
  12. Trends (i.e. FTTN/FTTH) and topical issues (i.e. Social Media)
  13. Career options

As part of this subject, case studies will help the students reinforce their learning with real life scenarios. Examples of these will be:

  • Implementing a new network technology and associated products – e.g. Fictitious telco decides to sell cloud computing;
  • Optimising and managing – case study in service assurance;
  • Regulatory change and market structure – what will the introduction of the National Broadband Network be to the telco industry;
  • Transformations – Telstra transformation experience or other similar study.

Generic skills

On completion of this subject, the students should have developed:

  • Problem solving and analytical skills;
  • Critical and creative thinking, with an aptitude for continued self-directed learning;
  • Sense of intellectual curiosity;
  • Ability to interpret data and research results;
  • Ability to learn in a range of ways, including through information and communication technologies;
  • Capacity to confront unfamiliar problems;
  • Ability to evaluate and synthesise the research and professional literature;
  • Ability to develop models of practical applications and evaluate their performance by rigorous analytical means.

Last updated: 22 August 2019