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Conflict between individual and groups is an inevitable aspect of day to day life. This subject will review the nature of conflict in the workplace and the conflict management strategies of influencing and negotiation. Students will be given the opportunity to apply negotiation techniques to case studies and in simulations.
Intended learning outcomes
On successful completion of this subject, students should be able to:
- Be able to successfully negotiate different types of conflict that occur within and between organisations;
- Describe the main theories of influencing and negotiation and their application in the workplace;
- Analyse and synthesise these theories and evaluate their usefulness;
- Prepare and execute a real world negotiation; and
- Apply theories, models and frameworks to understanding conflict, influencing and negotiation in the real world.
On successful completion of this subject, students should have improved the following generic skills:
- Analytical and interpretive skills relevant to a study of conflict, influencing and negotiation in the workplace;
- Research skills involving the use of written and electronic sources and other forms of data and information;
- A range of analytical approaches to critically evaluate complex arguments;
- The ability to evaluate, interpret and present independent points of view in oral and written communication; and
- Conducting research in an ethical manner.
Last updated: 21 December 2019