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Business of Telecommunications (ELEN90068)
Graduate courseworkPoints: 12.5Not available in 2021
Please refer to the return to campus page for more information on these delivery modes and students who can enrol in each mode based on their location.
Overview
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AIMS
This subject provides an introduction to the business side of telecommunications, breaking down the business into market segments - retail, enterprise, wholesale - to understand what drives each of the business areas and how government regulations impact their business.
INDICATIVE CONTENT
To understand how a Telecommunications Company delivers service to their customer, the following topics will be included:
- Telecoms marketplace (retail, enterprise, wholesale, network);
- Telecoms market views (Australia, SEA, Europe, Americas);
- Overview of BSS and OSS systems;
- Telco processes – as defined by eTOM;
- Products – definition / creation;
- Services – definition / creation / existing standards;
- Systems Integration;
- Terminology;
- Contracts and SLA management.
Intended learning outcomes
INTENDED LEARNING OUTCOMES (ILOs)
On completion of this subject, the students should have developed a broad knowledge of the business of a Service Provider with a solid understanding of:
- Telco product structure / theory / concepts
- Practical knowledge of real life products
- Practical knowledge of various network technologies (IP, Ethernet, MPLS, SDH, FTTP, etc.)
- Network management / service assurance
- Telco data model (SID etc.)
- Telecoms Business Processes – Lead-to-Cash, Order-to-Activation, Plan & Build, etc.
- Process analysis/design as a generic skill
- BSS/OSS architecture - practical understanding
- SLA management
- Network abstraction / metadata modelling
- Career options
- Knowledge of specific BSS/OSS COTS products
- Trends (i.e. FTTN/FTTH) and topical issues (i.e. Social Media)
As part of this subject, case studies will help the students reinforce their learning with real life scenarios. Examples of these will be:
- Implementing a new network technology and associated products – e.g. Fictitious telco decides to sell cloud computing;
- Optimising and managing – case study in service assurance;
- Transformations – Telstra transformation experience or other similar study.
- Regulatory change and market structure – what will the introduction of the National Broadband Network be to the telco industry;
Generic skills
On completion of this subject, the students should have developed:
- Problem solving and analytical skills;
- Critical and creative thinking, with an aptitude for continued self-directed learning;
- Sense of intellectual curiosity;
- Ability to interpret data and research results;
- Ability to learn in a range of ways, including through information and communication technologies;
- Capacity to confront unfamiliar problems;
- Ability to evaluate and synthesise the research and professional literature;
- Ability to develop models of practical applications and evaluate their performance by rigorous analytical means.
Last updated: 3 November 2022