Specialist Certificate in Service Navigation (SC-SERVNAV) // Attributes, outcomes and skills

Intended learning outcomes

This course prepares students for advanced practice in the health, mental health and human services sector.

At the completion of the Specialist Certificate, graduates will:

• be able to apply advanced theoretical and clinical skills in service navigation, enabling them to work effectively with individuals, families, communities and organisations;
• be capable of providing leadership and able to develop and implement service navigation in health and human service fields; and
• be able to critically evaluate service navigation processes and systems.

Generic skills

• Advanced analytic skills
• Skills in working collaboratively with individuals, groups and organisations
• Increased capacity to manage unfamiliar problems
• Improved written communication skills
• Increased ability to work independently and be self-motivated

Graduate attributes

Graduates of the course will have the following attributes. They should: 

• be practically grounded and socially responsible.
• be distinguished by their broad outlook and openness to different perspectives.
• have well-developed research and reasoning skills that equip them to be influential citizens with high leadership potential
• have the ability to engage with national and global issues
• show awareness of the social and cultural diversity in communities and be able to work collaboratively with people from diverse linguistic and cultural backgrounds
• demonstrate high levels of self-awareness and value their personal integrity and well-being
• have in-depth knowledge of their specialist discipline and skills in examining issues with multiple disciplinary perspectives
• be critical, creative thinkers with strong reasoning skills
• apply knowledge, information and research skills to complex problems in a range of contexts
• be entrepreneurial and innovative thought-leaders
• be effective oral and written communicators
• bring research and inquiry skills to challenges in their workplaces and communities
• be lifelong learners who generate bold and novel ideas by critically evaluating alternative possibilities and viewpoints
• have high regard for human rights, social inclusion, ethics and the environment
• have an understanding of and deep respect for Indigenous knowledge, culture and values