Knowledge Management Systems (ISYS90035)

AIMS

This subject focuses on how Knowledge Management (KM) and a range of Information Technologies and analysis techniques are used to support KM initiatives in organisations. Technologies likely to be considered are: collaborative and social media tools; corporate knowledge directories; data warehouses and other repositories of organizational memory; business intelligence including data-mining; process automation; workflow and document management. The emphasis is on high-level decision-making and the rationale of technology-based initiatives and their impact on organizational knowledge and its use. This subject supports course-level objectives by allowing students to develop analytical skills to understand the complexity of real-world KM work in organisations. It promotes innovative thinking around the deployment of existing and emerging information technologies for KM. The subject contributes to the development of independent critical inquiry, analysis and reflection.

INDICATIVE CONTENT

Techniques of analysis and design likely to be learned are: critical thinking, discourse analysis and design thinking. Real-world case studies in the form of fieldwork are conducted likely from the following domains: software industry; retail; creative/fashion industry; manufacturing; emergency management. Real case-study work will shape thinking about IT support for KM in these industries.