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Processes are central to the way IT serves business and organisations. This Foundation subject provides an introduction to the theory, analysis and design of processes. This supports course-level objectives of developing analytical skills to understand the complexity of real-world organisations. It contributes to the development of independent critical inquiry, analysis and reflection.
At the theory level, the likely content is the fundamental concepts of processes and related management approaches: Total Quality Management, Six Sigma, Business Process Re-engineering, and Knowledge Management. At a skills level, the subject will develop proficiency in process modelling using Data Flow Diagrams (DFDs) and Workflow Models (WfMs). To produce elegant models with explicit assumptions is an important skill that will be learned. Students will also learn key principles for designing and applying efficient, effective and robust processes, including: triage, task elimination, parallelism, batch versus continuous, contact reduction, segregation of duties and control checks. The subject will include selective treatments of standard processes such as the Sale-Order Process, and of process-oriented technologies such as Enterprise Systems and workflow.
Intended learning outcomes
Intended Learning Outcomes (ILOs)
On completion of this subject the student is expected to:
- Understand the key concepts of processes, and understand the importance of processes for the way organisations work and the way they are designed.
- Understand significant historic and contemporary design approaches to organisational processes that underlie current thinking and practice in Information Systems: Total Quality Management, Six Sigma, Business Process Re-engineering, and Knowledge Management.
- Be able to analyse the processes of real-world organisations using Data Flow Diagrams (DFDs) and Workflow Models (WfMs), including the skill to interpret ambiguous situations and to produce elegant models with explicit assumptions.
- Be able to re-design the processes of organisations using established principles of efficiency and effectiveness, and to specify a new design using DFDs and WfMs.
On completion of this subject, students should have developed the following generic skills:
- Be able to undertake problem identification, formulation and solution
- The capacity for independent critical thought, rational inquiry and self-directed learning
- Team-work skills
- Oral and written presentation skills
Last updated: 3 November 2022