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This subject provides an introduction to the business side of telecommunications, breaking down the business into market segments - retail, enterprise, wholesale - to understand what drives each of the business areas and how government regulations impact their business.
To understand how a Telecommunications Company delivers service to their customer, the following topics will be included:
- Telecoms marketplace (retail, enterprise, wholesale, network);
- Telecoms market views (Australia, SEA, Europe, Americas);
- Overview of BSS and OSS systems;
- Telco processes – as defined by eTOM;
- Products – definition / creation;
- Services – definition / creation / existing standards;
- Systems Integration;
- Contracts and SLA management.
Intended learning outcomes
INTENDED LEARNING OUTCOMES (ILOs)
On completion of this subject, the students should have developed a broad knowledge of the business of a Service Provider with a solid understanding of:
- Telco product structure / theory / concepts
- Telco data model (SID etc.)
- Telecoms Business Processes – Lead-to-Cash, Order-to-Activation, Plan & Build, etc.
- Process analysis/design as a generic skill
- BSS/OSS architecture - practical understanding
- SLA management
- Trends (i.e. FTTN/FTTH) and topical issues (i.e. Social Media)
- Practical knowledge of real life products
- Network abstraction / metadata modelling
- Practical knowledge of various network technologies (IP, Ethernet, MPLS, SDH, FTTP, etc.)
- Career options
- Knowledge of specific BSS/OSS COTS products
- Network management / service assurance
As part of this subject, case studies will help the students reinforce their learning with real life scenarios. Examples of these will be:
- Implementing a new network technology and associated products – e.g. Fictitious telco decides to sell cloud computing;
- Optimising and managing – case study in service assurance;
- Transformations – Telstra transformation experience or other similar study.
- Regulatory change and market structure – what will the introduction of the National Broadband Network be to the telco industry;
On completion of this subject, the students should have developed:
- Problem solving and analytical skills;
- Critical and creative thinking, with an aptitude for continued self-directed learning;
- Sense of intellectual curiosity;
- Ability to interpret data and research results;
- Ability to learn in a range of ways, including through information and communication technologies;
- Capacity to confront unfamiliar problems;
- Ability to evaluate and synthesise the research and professional literature;
- Ability to develop models of practical applications and evaluate their performance by rigorous analytical means.
Last updated: 9 July 2020