Managing Conflict at Work (MGMT90172)

This subject focuses on building knowledge and skills to enable organizations to manage workplace relations conflicts for productive outcomes. It introduces principles of effective negotiation and conflict resolution, and their application to different formal procedures available for resolving conflicts under Australian workplace relations law.

It provides participants with opportunities to apply these principles through simulations and conflict resolution exercises, and the examination of real cases that have been subject to formal dispute resolution processes before an industrial tribunal. The first part of the program lays the foundations for understanding effective dispute resolution by examining the nature of workplace conflict, conflict management styles, and principles for resolving workplace disputes effectively. The second part focuses on the legal framework regulating workplace dispute resolution procedures, and how to manage formal conciliation and mediation processes and how these can be used to create sustainable resolution of workplace conflicts.